Commerce is where engineering meets retail operations, payments, fraud, tax, logistics and customer service. We design and build commerce platforms that handle all of that — and the peak-day traffic that comes with it — without forcing every other team in the business to fit around the platform's limitations.
We have rebuilt commerce platforms for retailers shifting from monolithic suites to composable architectures, and we have stabilised composable platforms that fell apart under the operational complexity. Both engagements teach the same lesson: the architecture has to be shaped by the operating model, not the other way around.
What we build
Storefronts and channels
Composable, headless storefronts and the underlying CMS and personalisation that drive them. Web, mobile, marketplace and store channels backed by the same product and inventory model.
Channels should look different and feel native; they should not be different products under the hood. We design the product, pricing and inventory backbone once and surface it through whichever channel matches the customer's intent.
Order management
Unified order management with the inventory, sourcing and fulfilment logic that keeps promises to customers and partners. Edge cases — back-orders, partial fulfilments, returns, exchanges — designed for, not bolted on.
OMS is where commerce platforms quietly succeed or fail. The customer never sees the OMS, but they see the broken promise that bad OMS design produces. We invest disproportionately here.
Payments and fraud
Payment orchestration across providers, with the routing, retry and reconciliation logic that keeps margins intact. Fraud and risk tooling tuned to the actual loss curve rather than the vendor's slide.
Payment orchestration is one of the easiest wins available in commerce — 30–60 basis points of margin recovery for clients we have worked with, paid back inside a quarter. We design for that explicitly.
Back office
Tax, finance, supply-chain integration and the customer-service tooling that absorbs everything the front end cannot resolve. Where the platform engineering quietly determines whether the commerce P&L works.
The customer-service tooling deserves more attention than it usually gets. A well-designed agent workbench shortens handle time and reduces escalations more than any single front-end change we have made.
Platforms we work on
commercetools, Shopify (Plus and headless), Salesforce Commerce Cloud, SAP Commerce, Adobe Commerce, and custom builds when the use case earns one. We have strong opinions about which to use and even stronger opinions about when not to.